Customer Service Representative

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Customer Care
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9336 Requisition #
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Essential Duties and Responsibilities
 
  • Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
  • Ability to use hand tools and assist or complete modifications to products… i.e.  glazing, section width changes, insulating, etc. and fork truck operation.
  • Respond to customer requests for information concerning order tracking, order expediting and product availability.
  • Perform order entry at both sales invoicing level and request for products from supply plants.
  • Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
  • Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
  • Process all necessary paperwork for the daily operation of the sales center as required.
  • Delivery responsibilities as required… including driver qualified (valid license).
  • Assist in unloading and loading vendor and customer vehicles.
  • Monitor completion of daily customer LTL shipments… including UPS..
  • Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
  • Other duties as assigned.
Skills/Experience Requirements
 
  • 1-3 years Customer Service experience, door industry preferred
  • Attention to detail and problem solving.
  • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
  • Working knowledge of PC’s and related software including MS Word, Excel, Access, Outlook etc. 
  • Basic math skills required. 
  • Willingness to learn product and processes.
 
Educational Requirements
 
  • High School Diploma or GED
 
 
Physical/Work Environment Requirements
 
  • Ability to stand for long periods of time in a non-climate controlled environment.
  • Ability to lift up to 50 pounds.
 

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At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!


Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.


Overhead Door is proud to be a drug free environment.


The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law

www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf


In compliance with the ADA Amendments Act (ADAAA), Overhead Door Corporation offers accommodations for individuals with disabilities that want to apply for a position. Request disability accommodations:

Phone: 469-549-7100 E-mail: accommodation_request@overheaddoor.com