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CUSTOMER DATA SPECIALIST
 
The Position 
Provides administrative support to all Overhead Door Corporation locations to enter customer information into Oracle, JDE, & MXP systems. Manages the data to ensure consistency across all Divisions by following defined process and standards for entry.  Provides verbal information, text information, or electronic mail responses to customers and intercompany personnel.  
 
Key Accountabilities
Setting up new customers in ERP systems for all Overhead Door Corporation divisions while meeting data integrity standards.
Troubleshoot and correct problems relating to customer information for all departments across Overhead Door Corporation by monitoring daily, weekly and monthly audit reports.
Monitor data integration from JDE/MXP into Oracle and work with manager to fix any errors prior to upload.
Training local and remote team members on the proper way to enter customer information into ERP and ancillary systems as needed and escalate to management when necessary.
Involvement in data cleansing projects and data conversion within various data storage systems.
Follows up on a regular and as-needed basis with customers and internal operations on all open and unresolved customer set up issues and escalate as necessary.
Research and recommend process improvements as appropriate.
Perform other duties as assigned.
 
Key Relationships
Customer Service Teams
Credit & collection team 
External Customers 
Required Job Qualifications
Customer service orientation results-driven, diplomacy, multitasking and priority setting.
Excellent skills in a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Outlook, PowerPoint).  
Ability to type at speeds of 75 wpm accurately.
Ability to participate as a team member on projects that involve or impact customer data.
Ability to make decisions usually confined to situations that are familiar.
Exceptional organizational skills required.
Ability to walk, stand and sit for long periods of time. 
Must be able to communicate verbally and in writing.

Preferred Job Qualifications
Associates Degree (2yr.) in Business.
JDE and Oracle transaction experience.
 

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At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!


Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen –a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.


Overhead Door is proud to be a drug free environment.


The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law

www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf


In compliance with the ADA Amendments Act (ADAAA), Overhead Door Corporation offers accommodations for individuals with disabilities that want to apply for a position. Request disability accommodations:

Phone: 469-549-7100 E-mail: accommodation_request@overheaddoor.com